We, Cleaning Experts, are committed to protecting the privacy of our customers, employees and other stakeholders. This Privacy Policy has been developed to inform you about how we collect, use, share and protect your personal information in accordance with Quebec's Bill 25 on the protection of personal information in the private sector. We are committed to respecting your privacy and maintaining the security of your data.
1. Collection of Personal Information
We may collect a variety of personal information about you in the course of our business, including:
1.1. Personal Contact Information : Your name, address, email address, telephone number, and other contact information.
1.2. Financial Information : Information necessary to complete transactions, such as credit card or bank account information, if you choose to pay for our services in this manner.
1.3. Booking information : Details of the services you have requested, including dates, times and locations.
1.4. Employment Information : If you are an employee, we may collect information such as your resume, references, and other employment-related information.
2. Use of Personal Information
We use your personal information for the following purposes:
2.1. To provide our cleaning services and manage bookings.
2.2. Communicate with you about our services, including appointment confirmations, reminders, and important information.
2.3. Process payments and bill for services.
2.4. Respond to your inquiries and support requests.
2.5. Manage human resources, if you are an employee.
2.6. Comply with legal and regulatory obligations.
3. Sharing of Personal Information
We only share your personal information with third parties in the following circumstances:
3.1. With third-party contractors and service providers who help us provide our services, but these third parties are required to abide by our privacy policy.
3.2. In response to lawful requests from government authorities, in accordance with the law.
4. Retention of Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or in accordance with applicable legal requirements.
5. Security of Personal Information
We take reasonable steps to protect your personal information from loss, theft, unauthorized access, disclosure, alteration or destruction.
6. Your rights
You have the right to access, correct, delete, or object to the use of your personal information. You may exercise any of these rights by contacting the Privacy Officer by email at the address below.
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our privacy practices. We encourage you to periodically review this policy to stay informed of the latest updates.
By using our services, you agree to this Privacy Policy. If you do not agree to these terms, please do not use our services.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, or to exercise your rights, please contact our Privacy Officer by email or mail at:
Cleaning Experts
401A, de la Grande-Côte,
Rosemère, QC
J7A 1K7
info@nettoyageexperts.com
Last updated: September 30, 2023
